SHIPPING & DELIVERY POLICY
Our aim is to provide you with a hassle-free and streamlined ordering process. We understand that shipping and delivery are critical components of your purchasing experience. Therefore, we have designed this policy to provide you with comprehensive information on what you should expect when placing an order with us.
SHIPPING INFORMATION
We only provide shipping within the United States.
Time for transit, handling, and order cutoff in the United States:
Transit time is 4 to 5 working days (Monday to Friday).
Handling time is 1 to 3 working days (Monday to Friday).
Order cut-off time will be 2 PM (CST)
We use FedEx Ground, UPS Ground, USPS Ground, and other trusted shipping couriers depending on your location.
Shipping charges: Free shipping on all orders with no minimum
All prices and figures are listed in USD dollars.
HANDLING TIME
Our team processes orders Monday through Friday, and it typically takes 1-3 business days to process and fulfill your order. However, in some cases, it may take longer to fill your order due to factors such as high demand, peak manufacturing periods, special colors, and chain supply.
We strive to ship your items as quickly as possible, and you may receive multiple deliveries if your order requires shipping from multiple locations. Once your order has shipped, we will send you an email with tracking information within 24 hours, so you can easily track your package(s).
FREE SHIPPING ON ALL ORDERS
Top Decor Club offers free shipping on all orders delivered to all lower 48 US states. We do not ship to PO Boxes.
ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation email. As soon as we receive your order, we start processing it for shipment.
ORDER SHIPMENT
When the order has shipped, you will receive a confirmation email with a tracking number. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, please contact us at sales@topdecorclub.com
ORDERING PROCESS
To ensure that we deliver your order in a timely and efficient manner, we provide you with stock availability on our website. Please review each product's stock status and ETA for accurate delivery estimates.
Upon placing your order, you will receive an order confirmation email.
SHIPPING OPTIONS
We offer free standard ground shipping through our shipping partners. This allows us to provide the quickest turnaround time for processing and shipping your order.
Some larger items may require freight transportation and the shipping company will contact you to schedule a delivery time. Therefore, it is crucial to provide a relevant phone number during checkout. Our standard freight option includes free curbside delivery and liftgate service. The delivery driver will remove the item from the truck, but it is your responsibility to bring it onto your property. You must be present at the delivery address during the delivery window to receive and sign for the item. The delivery time may differ depending on the freight company. Please ensure that the phone number you enter at checkout is valid and that you do not screen calls until your item has been delivered. The item will be placed in your driveway or curbside, and you should keep all packing materials, including the pallet, in case you decide to return the item.
DAMAGES
It is essential to inspect the packaging of your items when they arrive. If there are any damages present upon arrival, you must annotate them when accepting the delivery and contact us as soon as possible.
ADJUSTING YOUR SHIPPING ADDRESS
If an item requires an adjustment or alteration to the shipping address, contact us immediately.
OUTSIDE THE USA / INTERNATIONAL SHIPPING
We do not ship outside the USA at this time.
If you do not receive your order, you can contact us with your order and tracking number at sales@topdecorclub.com
Customer Support
Email: sales@topdecorclub.com
Phone: 205-462-7290