Tiburon 4-person indoor traditional sauna

SHIPPING & DELIVERY POLICY

Our aim is to provide you with a hassle-free and streamlined ordering process. We understand that shipping and delivery are critical components of your purchasing experience. Therefore, we have designed this policy to provide you with comprehensive information on what you should expect when placing an order with us.

SHIPPING INFORMATION

We only provide shipping within the United States.

Time for transit, handling, and order cutoff in the United States:

Transit time is 4 to 5 working days (Monday to Friday).

Handling time is 1 to 3 working days (Monday to Friday).

Order cut-off time will be 2 PM (CST)

We use FedEx Ground, UPS Ground, USPS Ground, and other trusted shipping couriers depending on your location.

Shipping charges: Free shipping on all orders with no minimum*

Note, free shipping cost estimate is included in the cost basis of your order total. However in some occasion for heavier orders that require special LTL, shipping freight may cost more based on your location and an adjusted total will be calculated.

All prices and figures are listed in USD dollars.

HANDLING TIME

Our team processes orders Monday through Friday, and it typically takes 1-3 business days to process and fulfill your order. However, in some cases, it may take longer to fill your order due to factors such as high demand, peak manufacturing periods, special colors, and chain supply.

We strive to ship your items as quickly as possible, and you may receive multiple deliveries if your order requires shipping from multiple locations. Once your order has shipped, we will send you an email with tracking information within 24 hours, so you can easily track your package(s).

FREE SHIPPING ON ALL ORDERS

Top Decor Club offers free shipping on all orders delivered to all lower 48 US states. We do not ship to PO Boxes. 

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation email.  As soon as we receive your order, we start processing it for shipment. 

ORDER SHIPMENT

When the order has shipped, you will receive a confirmation email with a tracking number. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, please contact us at sales@topdecorclub.com

ORDERING PROCESS

To ensure that we deliver your order in a timely and efficient manner, we provide you with stock availability on our website. Please review each product's stock status and ETA for accurate delivery estimates.

Upon placing your order, you will receive an order confirmation email. 

SHIPPING OPTIONS

We offer free standard ground shipping through our shipping partners. This allows us to provide the quickest turnaround time for processing and shipping your order. 

Some larger items may require freight transportation and the shipping company will contact you to schedule a delivery time. Therefore, it is crucial to provide a relevant phone number during checkout. Our standard freight option includes free curbside delivery and liftgate service. The delivery driver will remove the item from the truck, but it is your responsibility to bring it onto your property. You must be present at the delivery address during the delivery window to receive and sign for the item. The delivery time may differ depending on the freight company. Please ensure that the phone number you enter at checkout is valid and that you do not screen calls until your item has been delivered. The item will be placed in your driveway or curbside, and you should keep all packing materials, including the pallet, in case you decide to return the item.

DAMAGES

It is essential to inspect the packaging of your items when they arrive. If there are any damages present upon arrival, you must annotate them when accepting the delivery and contact us as soon as possible. 

ADJUSTING YOUR SHIPPING ADDRESS

If an item requires an adjustment or alteration to the shipping address, contact us immediately. 

OUTSIDE THE USA / INTERNATIONAL SHIPPING

We do not ship outside the USA at this time.

If you do not receive your order, you can contact us with your order and tracking number at sales@topdecorclub.com 

Customer Support

Email: sales@topdecorclub.com

Phone: 205-462-7290

ET Angel Investments LLC
DBA Top Decor Club

Effective Date: 06/30/2023

At Top Decor Club, we want to ensure our customers have a satisfying shopping experience. We are committed to providing high-quality products and services. We value your satisfaction and strive to provide you with high-quality products and exceptional customer service, including our range of infrared saunas. We understand that sometimes situations arise that may require a refund or return. Please take a moment to review our unique refund policy for infrared saunas:

30-Day Satisfaction Guarantee: We proudly offer a 30-day satisfaction guarantee on all our infrared saunas. If, for any reason, you are not fully satisfied with your purchase, you can request a return within 30 days from the date of delivery. We are committed to ensuring your complete contentment with our products.

1. Eligibility for Returns and Refunds

1.1. To be eligible for a return and refund, the following conditions must be met:

• The product was purchased directly from our company top decor club
• The request for return and refund is made within 30 days of the delivery date.

1.2. Items that are not eligible for return and refund include:

• Gift cards.
• Personalized or customized items unless there is a defect or error in the customization process.
• Products that are damaged due to customer misuse or negligence.

2. Reasons for Return and Refund

2.1. Damaged or Defective Products:

• If the product is received in a damaged condition or is defective, customers are eligible for a full refund or replacement without any return fees or charges.
• Customers must notify us within 48 hours of delivery with clear images showing the damage or defect.

2.2. Wrong Item Shipped:

• In the rare event that a wrong item is shipped, customers can request a full refund or exchange for the correct item.
• Customers must contact us within 7 days of receiving the order to report the issue.

2.3. Change of Mind or Buyer's remorse:

• If customers change their mind about a purchase, they can request a return and refund within 30 days of delivery.
• The product must be unused, in its original packaging, and in a resellable condition.
• Customers will be responsible for return shipping costs depending on size and weight. Shipping will be calculated by freight carrier and invoice will be supplied.

3. Return & Refund Process

3.1. To initiate a return and refund request, customers must follow these steps:

• Contact our Customer Support team through sales@topdecorclub.com or phone at 205-462-7290 within the eligibility period.
• Provide the order number, the reason for return, and any relevant supporting documents (e.g., images of damaged items).
• Our Customer Support team will guide customers through the return process and provide a Return Merchandise Authorization (RMA) number if applicable.

3.2. Customers must ensure that the product is securely packaged to prevent any damage during return transit.

3.3. Upon receiving the returned item, we will inspect its condition. If the return meets the eligibility criteria, we will process the refund or replacement within 5 business days.

4. Refund Process

4.1. For eligible refunds, customers will receive the refund in the same payment method used for the original purchase. 

Refunds will be credited to the original payment method and can take up to 3-7 business days to reflect on your statement. Return restocking fees are not refundable.

4.2. Refunds will include the full product purchase price but will not include any shipping or handling charges unless the return is due to our error, damaged or defective.

5. Cancellation Policy

5.1. Order cancellations can be made within 24 hours of placing the order, and a full refund will be issued.

6. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact our Customer Support team at:

• Email: sales@topdecorclub.com205-462-7290

To initiate a refund contact us via email with your order number and request at sales@topdecorclub.com

Include your order number in the subject form.

CANCELLATION POLICY

If you wish to cancel or return an order please take the following steps:

Send an email to sales@topdecorclub.com

Include your order number from your confirmation email

Ask for a cancellation of the order

Customer support will review your request and reply within 24 hours.

Orders are processed from our warehouse the moment they are received. The shipping team preps the products and tracking numbers which is the reason for this fee. 

Cancellations of Custom Orders and Made-to-order Products

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Refer to the table above for brands with custom or made-to-order products.

These units are custom-made to your specification or created once your order. Once you place your order we will start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.

All sales are final for Custom made and Made-to-order products.

Shipped Product(s): 

Once an order ships it is subject to a restocking fee.

If the order is canceled once shipped, or the delivery is refused or turned around due to the customer not making a delivery appointment, the order will be returned to the warehouse automatically treated as a return.

Refusing a shipment due to damage will not be treated as a return and will be subject to our damaged products policy.

PRODUCTS NOT ELIGIBLE FOR RETURNS

Any product(s) that have been modified

Any product(s) that are not in a resalable condition

Any product(s) that is not accompanied by an order number

Any product(s) that is not in the original box with sufficient packaging materials

Any product that is regarded as a sample

DAMAGED PRODUCTS POLICY

If you receive a damaged product, please follow these easy-to-follow steps:

If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, and note the damages with the delivery driver on the Bill of Lading or Freight Bill.

No damages to the box? Inspect your package immediately when you receive the order from the freight carrier. If there are damages to the product, take pictures and send them to our customer support right away.

Email our customer support team at:sales@topdecorclub.com with your order number, issue, and clear photos or videos.

Customer support will assist you within 24 hours and send a replacement unit to your shipping address.

IMPORTANT NOTE: All damages must be reported within 24 hours of delivery. If damage is reported after the 24-hour mark, the claim will be denied.

EXCHANGE POLICY

General Rules for Exchanges

Must be reported within 30 Days of Delivery. We cannot accept any Exchange Requests after this mark.

A minimum of 15% restocking fee will be applied to any Exchanges. Refer to the restocking fees by brand above.

Only uninstalled, unused Products in the original packaging with the box and/or palate are subject to this Exchange Policy. If a Product has been used or installed, it cannot be exchanged.

How We Process Exchanges

Arrange to have the returned product(s) picked up

The warehouse team receives the product and checks that the product is in new condition 

A customer receives a refund, less the Restocking Fee. 

The customer processes a new order for the exchange item.

SHIPPING TIMES

You can access our full shipping policy here.

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based on information from freight companies, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills are behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse, and dock workers and so on). 

Order delays have proven to be unavoidable and outside of our control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience. 

CHARGEBACKS

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Customer Support

Email: sales@topdecorclub.com

Phone: 205-462-7290

ET Angel Investments LLC
DBA Top Decor Club